Bio-First Community Support

Customer Support

  • We offer free standard shipping within Australia. ON EVERY ORDER!!
  • Express shipping within Australia is $10.
  • For all international orders, we offered discounted express shipping that is calculated and provided to you at check-out.


We use several carriers for delivery depending on a number of factors, including your location. But don't worry, you don't have to do anything!

Goods are dispatched from NSW, Australia and prices include GST for Australian customers.

For customers outside of Australia, taxes, duties and fees may be levied by your local authorities and are entirely the purchaser’s responsibility.

At time of dispatch, we will send you a Shipping Confirmation email so you can track your package.

Our processing and dispatch process starts from the moment we get credit card authorisation and verification.

Once the order is accepted and the stock is available, we aim to process and dispatch your order within 1-2 business days, Monday through Friday. If you order before 12pm, Monday through Friday, we aim to dispatch the same day!

Delivery Method Delivery Time Estimate

Australia - Standard

Australia - Express

1-5 business days

1-2 business days


 4-15 business days

For estimates specific to your country, please contact us

*Delivery estimates exclude warehouse processing time of 1-2 business days. Delivery estimates are not guaranteed due to COVID-19.


Pricing & Payments

Prices are quoted in AUD for all customers and includes local tax (i.e. GST).

Bio deNovo accepts all major credit cards or you can use Paypal.

When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to bio-first.com.au.

For all purchases outside Australia, while the prices on the website are quoted in AUD, the final payment will be converted to your local currency on your credit card statement.

Bio deNovo provides no advice regarding customs charges, duties or other taxes and strongly encourages you to source this information prior to purchase.

All prices are subject to change without notice.

Please visit our FAQs page for more questions on shipping.

Customer Support


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