Enjoy fast, free shipping in Australia for orders over $39!

• At time of dispatch, we will send you a Shipping Confirmation email so you can track your package.
• We use several carriers for delivery, and will select the fastest service to your location. 
• Goods are dispatched from NSW, Australia.
• For customers outside of the Australia, taxes, duties and fees may be levied by your local authorities and are entirely your (the purchaser’s) responsibility.
• Our processing and dispatch process starts from the moment we get credit card authorisation and verification. 

• If ordered before 12pm AEST weekdays, dispatched same day
• If ordered after 12pm AEST weekdays, dispatched next business day

• Please note, we make every effort to ensure orders arrive promptly, however are unable to take responsibility for carrier delays.

Pricing & Payments 

• Prices are quoted in AUD for all customers and includes local tax (i.e. GST).
• Bio deNovo accepts all major credit cards, Paypal, Shop Pay, After Pay and Google Pay.
• When selecting third party options at checkout, you may be directed to the respective site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once the transaction is complete, you will return to bio-first.com.au.
• For all purchases outside the Australia, while the prices on the website are quoted in AUD, the final payment will be converted to your local currency on your credit card statement.
• Bio deNovo provides no advice regarding customs charges, duties or other taxes and strongly encourages you to source this information prior to purchase.
• All prices are subject to change without notice.

Please visit our FAQs page for more questions on shipping.