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Terms and Conditions

Thank you for visiting our website. This website is owned and operated by Bio deNovo Pty Ltd (ABN 87 638 412 629). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (Terms). 

You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.

In these Terms, 'us', 'we' and 'our' means Bio deNovo Pty Ltd t/a Bio-First.

1. REGISTRATION AND CONSENT TO RECEIVE EMAILS

When you place an order or register, you will provide us with personal information such as your name, email address and password. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

You are responsible for keeping your password secure and for all use and activity which takes place in connection with your account.

To create an account, you must agree and undertake to use the website in accordance with these Terms.

By ordering product or registering on the website and agreeing to sign up for the email marketing newsletter, you consent to being sent information via email from Bio deNovo Pty Ltd. You can unsubscribe via a link in our emails, in the My Account section of the website or by contacting our Customer Service Team and we will remove you from any marketing email communications. If you opt out of receiving communications via email, you will be removed from our email database. However, your account will still be valid for your use. You may contact us at any time and request your personal information or ask us to no longer use your personal information for marketing.

2. COLLECTION NOTICE

We collect personal information about you in order to, for example, respond to your enquiry, create your account, send you our newsletter, process your order and for purposes otherwise set out in our Privacy Policy.

We may disclose your information to third parties that help us deliver our products and services (including information technology suppliers, couriers, logistics service providers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our products or services to you. We do not generally disclose your personal information to recipients that are located outside of Australia.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy procedures or practices, please contact us by email to hello@biodenovo.com.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

4. PAYMENT

Payments may be made by credit/debit card or via a payment gateway, such as Afterpay or Paypal. You warrant that any credit/debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. If the issuer of your payment card or the payment processor does not authorise payment to us, we will not be liable for any delay or non-delivery. 

Bio deNovo uses leading providers of payment solutions whose software, systems and procedures have been assessed and certified to PCI Data Security Standards. Credit card information is encrypted and stored in a system completely isolated from Bio deNovo. the providers website for more information on online payments through their systems.

5. DELIVERY / SHIPPING

Delivery in Australia takes 1-4 business days. When you place an order you will receive a reply e-mail acknowledging that your order has been received and your payment has been processed. You will also receive a tracking number so you can monitor your order’s delivery progress. In the unlikely event of delivery problems at our end, we will keep you informed by e-mail of expected dispatch dates.

We are experiencing some delivery delays due to COVID-19 but can assure you that our team and distribution partners are working hard to get your order to you as quickly as possible. You’ll receive a shipping notification once it’s on the way. At this stage a delivery time of up to 10 business days is possible - however, please be aware that further delays of a few business days are possible with our carriers. As the situation is rapidly changing, we will be sure to keep you up-to-date. Thank you for your patience and ongoing support.

 

Terms and Conditions for Free Standard Shipping for orders  within Australia

*Free standard shipping for orders within Australia only available through bio-first.com.au. Cannot be applied to previous purchases and cannot be redeemed for cash. Terms of offer are subject to change. Not applicable with recurring, wholesale or bulk purchases.
For shipping and postage purposes “Domestic” refers to All Australian Commonwealth states and internal territories.

6. RETURNS/ EXCHANGES

We want all our customers to feel their best. While that is in reach for most when using Bio-First products, they might not work for everyone. If you are unsatisfied with your purchase for any reason, we offer a 100% money-back guarantee within 60 days—no questions asked (although we do value any product feedback!) This guarantee is available wherever you purchased your products.

Please email your request for a refund to hello@biodenovo.com.

All refund requests must be within sixty (60) days of the date your credit or debit card was charged. You agree to comply with all instructions provided by our customer service agents related to your refund.

Customs duties and sales taxes are non-refundable through Bio deNovo. However, you may be able to recover these by contacting your local customs bureau directly.

NOTHING IN THESE TERMS PURPORTS TO MODIFY OR EXCLUDE THE STATUTORY GUARANTEES AND OTHER LEGAL RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW AND OTHER LAWS.  ANY AND ALL OTHER WARRANTIES OR CONDITIONS WHICH ARE NOT GUARANTEED BY THE AUSTRALIAN CONSUMER LAW OR THE COMPETITION AND CONSUMER REGULATION 2010 ARE EXPRESSLY EXCLUDED WHERE PERMITTED, INCLUDING LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION.

7. PROMOTIONS AND COMPETITIONS

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

7a. Promotions run from time to time

Bio-First reserves the right to run promotions from time to time on this site and through our social media.

If a 'Buy One, Get One' offer, you must add your free gift to cart and apply the relevant discount code to redeem your free gift.

Promotion codes can only be used once per customer.

Must always enter allocated gift code at checkout.

Promotions are only valid for the promotional period and cannot be backdated.

Promotion codes cannot be used in conjunction with any other offers, including product bundles, samples or gift cards.

7b. Welcome Discount, Email Newsletter

Valid for all customers.
One use per customer.
No minimum purchase, excludes shipping.
Must enter allocated gift code at checkout.
Only valid for the promotional period and cannot be backdated.
Promotion codes cannot be used in conjunction with any other offers, including product bundles, samples or gift cards.

8. LINKED SITES

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

9. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trade marks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server or location and publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

10. UNACCEPTABLE ACTIVITY

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

  • any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
  • using this website to defame or libel us, our employees or other individuals;
  • uploading files that contain viruses that may cause damage to our property or the property of other individuals; and
  • posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

11. WARRANTIES AND DISCLAIMERS

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

The information which is provided on this website is not intended to be medical advice, nor does it replace professional medical advice, diagnosis or treatment.

Our products should not be used to treat, cure or prevent any medical condition and should not be used for therapeutic purposes (unless the product has been approved by the relevant regulatory authority in the country of sale).

We make no guarantee as to the results that you may experience from using our products or the information we make available on our website. The results you experience from using our products will depend on many factors, including but not limited to your age, gender, skin type and condition, concomitant products used, health history, where you live (climate, humidity), lifestyle and diet.

Please check with your health practitioner before making any changes to your diet or taking supplements or herbs, especially if you are pregnant or have a health condition. Always read instructions for use carefully.

If you rely on any of the information provided on this website, you do so at your own risk.

12. LIABILITY

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense - irrespective of the manner in which it occurs - which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to- date.

13. JURISDICTION AND GOVERNING LAW 

Your use of the website and these Terms are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

Last update: 16th November 2020


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