Frequently Asked Questions

Get answers fast with our FAQs below, or alternatively please Live Chat or contact us. We would love to help.

SHIPPING

Yes we do! ✈️

  • For every Australian order over $39
  • For every New Zealand order over NZ$79
  • For every Singapore order over SG$79
  • For every Canadian order over CA$79
  • For every UK order over £39
  • For every EU order over €49
  • For every US US$49
  • For every International order over US$49

For AU orders under $39 we share the cost and ask for a nominal fee of $4.95.

For all International orders under AU$79* we share the cost and ask for a nominal fee of NZ$6.95 / £4.95 / €5.95 / US$6.95 / SG$7.95 / CA$7.95.

We send all international orders with AusPost International Express or DHL.

Read more on our Shipping page.

At time of dispatch, an email will be sent either from us or the freight provider with your tracking information.

We work closely with our shipping partner to minimise the potential impact of delays through customs for our international customers. However packages do sometimes get held up.

At the time of dispatch, we will send you a shipping confirmation email that includes your tracking information.

  • Australia 1-5 days
  • New Zealand 3-15 days
  • Singapore 6-15 days
  • USA & Canada 7-20 days
  • UK 3-20 days
  • EU 4-20 days
  • Rest of World 6-20 days
  • DHL International is faster than AusPost International Express

    * Delivery estimates exclude warehouse processing times (normally 1-2 days). Delivery estimates are not guaranteed.

If there's a will, there's a way. We ship from NSW, Australia and will make every reasonable attempt to ship to you, wherever in the world you might be.

For all international shipping, the cost is born by you, the customer and we make sure that we are passing on only the shipping cost, at a discount if possible.

We can ship to PO Boxes and Parcel Lockers.

We partner with Australia Post and DHL for our deliveries. The service changes depending on which Postage Option you've chosen.

If you order is shipping to an incorrect address, please urgently email us at hello@bio-first.com and we'll do our best to change the destination before the package ships. We cannot guarantee that we will be able to do this though.

We aim to soften the cost of shipping where possible and provide free or heavily discounted and fixed rate shipping based on what our shipping provider charges us.

Be aware that international packages can be subject to additional duties and customs fees which we haven't accounted for. If you're in the UK or Europe we cover the costs of taxes and duties for you - making your life a breeze.

Carriers and tracking information isn't always foolproof - it is not uncommon for a shipment to experience some delays when carriers are overwhelmed or for a carrier to mark an order delivered and not have it arrive until the next day.

We apologise for any trouble this may cause and if your order still hasn't arrived 48 hours after it was estimated and/or marked deliver, just email us at hello@bio-first.com and we'll look into it.

Refunds & Exchanges

Our Results Guarantee allows you to make a fully informed decision, completely risk free! 🩵

“No matter how long you’ve been looking for a solution to happy skin, don’t give up until you’ve tried us” - Dr. Jude

✅ Getting help should be easy & should work 👌

✅ Our guarantee allows you to make an informed decision about whether this is right for you.

✅ You get the chance to use our remedies and your skin back - with ZERO risk to you.


Dr. Jude, PhD in Natural Medicine, has spent a lifetime caring for people, and we began Bio-First quite simply to help a greater number of people with her world-first, genuine natural remedies. We’re truly honoured and humbled by everyone who gives us a try, and want to make it as easy as possible for you to get the care you need.

We also know how daunting it can be to buy online, and how exhausted you may feel to start again with yet another “magic” solution.

🩵 The Best Case Scenario - you can finally stop looking for the thing that is going to work and start enjoying life with happy, resilient skin.

❎ The Words Case Scenario - the remedy doesn’t help, we refund your 💰(money) and provide you with any recommendations we might have to help you find something that works.

Why 60 days?

For some results are instant and for others, it takes a little more time. We encourage you to give it a good go. We’re here to help along the way too, with application tips and synergistic approaches to your care to maximise the benefits.

Excited to try us?

Start with our Remedy Finder to easily locate the best remedy for your health issue. (And receive 15% off too!)

With best wishes,

Dr. Jude & Byron


Terms

Try any remedy for up to 60 days and if you’re not satisfied with the results, return the remedy for a full refund (minus shipping fee, if applicable) or exchange for a more suitable alternative.
This guarantee is available wherever you purchase your products.
Online purchases:
Please email your request for a refund or exchange to hello@bio-first.com, including the following information:
Order number
Item(s) to return
Reason for return (we really value your opinion and any feedback that might help us improve)
In store purchases:
Please return your remedy to the store where the purchase was made.
We respond to requests quickly.
All refund requests must be within sixty (60) days of the date your credit or debit card was charged.

Refunds will be processed once the refund process has been completed.

Refunds are processed back to the method of payment used when placing your original order.

Third party refunds (eg Paypal, Apple Pay etc) can be instantaneous, while credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.

We will do our very best to accommodate any changes, however we begin packing your order promptly once it's been submitted, so are limited in our ability to make changes.To start that process, email us right away at hello@bio-first.com

Pricing & Payments

Bio-First accepts all major credit cards or you can choose to pay through a third party payment gateway like Shop Pay, Afterpay or Paypal.

Available payment options will show at checkout.

When selecting a third party you will be directed to their site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to our website to complete the order.

Prices are quoted in AUD for all customers, and the final payment will be converted to your local currency on your credit card statement. Bio-First provides no advice regarding customs charges, duties or other taxes and strongly encourages you to source this information prior to purchase. All prices are subject to change without notice.

Any taxes, if applicable, are added at checkout.

Your credit card will be charged as soon as your order is accepted and processed.

Please double check that the payment information you enter is correct.

If the issues continues, please contact us at hello@bio-first.com.

News & Special Offers

We regularly update or website and you can subscribe to our newsletter to receive this information.

Simply enter your code at checkout!

We only accommodate one promo code per order and it cannot be used with subscriptions nor redeemed for cash.

Offer is only valid for one delivery address.

If you've encountered 2 valid promo codes, please choose the one you want to use.

Offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code.

You can use a promo code along with free shipping when your order total meets our Free Shipping minimum as stated and applies to your shipping location.

Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate product code.

Yes you can. Simply unsubscribe from marketing emails if you wish using the link at the bottom of every promotional email.

You will continue to receive important updates regarding your orders.

Referrals & Wholesale

Yes we do - visit our Affiliates page to sign-up.

Yes! Sign up to become an Affiliate. Click to learn more.

About Our Natural Remedies

We are unable to provide you with this advice. Please speak with your Doctor if you have a concern.

Yes, you can, within the amounts recommended.

No, the rich colours and taste of our products are all-natural.

Please refer to each bottle for Expiry Date.

Please always follow storage instructions.

If you're not sure what the expiry date of your product is, please contact us at hello@bio-first.com.

Our products are all natural using high quality ingredients derived from nature. We don't include any unnecessary additives or chemicals such as colouring, parabens, petrochemicals, synthetic vitamins, synthetic fragrances, alcohol, artificial flavouring, or sweeteners. We work to conform to the Natrue definitions of natural ingredients.

As many as you like. As nature intended.

Yes, they are.

All of them are proudly manufactured in Australia from both local and global ingredients sourced through sustainable supply chains.

Some of our products contain Manuka Honey UMF10+. But a lot of our range is vegan.

Absolutely not.

Yes, they really are genuine natural remedies. Our ingredients conform to the Natrue definitions of natural ingredients.

Please store in a cool dry place away from direct sunlight and follow storage instructions on individual products.

Please store in a cool dry place away from direct sunlight.

We source them from sustainable supply chains in places like Australia, New Zealand, South Africa, South Korea, America Eurpe and Middle East.

Yes they are designed for ages 2+.

Yes, they are suitable for kids. Visit our Remedy Finder for guidance (and a 15% discount!).

Our immune supplements are applicable from 2+.

UltraSensitive Skin Rescue Lotion is from newborn and up.

Self Heal Salve is 1+

Lip Sore Cream and Manuka Skin Saver are best for 2+

These are guidelines only, and it is at your discretion.

Holistic Help

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